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Frequently Asked Questions

Why CFD's?
Contracts for Difference (CFD’s) are traded on margin, which means that there is no need to purchase the equivalent stock position. This also allows traders to open larger positions than their capital would otherwise allow.
Is the CFD industry regulated?
The CFD industry is not highly regulated. They are traded over the counter (OTC) through regulated CFD brokers rather than being listed on regulated exchanges like stocks and bonds.
Is CFD trading risky?
CFD's are a risky investment, and the main risk lies within the market moves that can turn against you. Researching the markets and general trading fundamentals are suggested so that you are familiar with the risk you will be exposed to.
What are the Tax implications of trading CFD's?
You wil be subject to Income Tax on profits. For more information contact your local tax office or tax advisor.
What are the recommended system requirements for using the Metatrader 5 platform
Operating system: Microsoft Windows 98 SE2 or higher
Processor: Intel Celeron-based processor with a frequency of 1.7GHz or higher
RAM: 256Mb or more
Storage: 50Mb of free drive space
Where can I find a statement or list of my performed transactions on Metatrader 5
You can access a list of all your transactions by opening the "History" tab on the Toolbox window.
What happens if I lose my internet connection in the middle of a trade?
It is suggested that you have an extra device that you can log into your platform with and monitor your trades. You can also call your broker for support.
What is the difference between a live & demo account?
Anyone can open a free demo account to practice trading and to get a better understanding of how the platform works. It mimics/copies live prices very closely. A live account can only be opened by a brokerage company and is subject to various completed paperwork/forms. With a live account, your profits and losses are real.
What is the minimum deposit?
RMDTRADER does not have a strict minimum deposit – our clients are welcome to invest whatever they are comfortable with. We do, however, recommend starting at around $250, particularly if you require training. The minimum deposit amount depends on the base currency of your account.
When will my deposit reflect in my account?

Deposits are allocated almost instantaneously but because this is done manually, we try to adhere to a maximum TAT of one hour during business hours. Please be aware that this window may be slightly longer around news events, etc.

The time it takes for funds to appear in your account may vary depending on the deposit method used:

  1. Credit/debit cards take approximately 24 hours to process (from time of receipt);
  2. Wire transfer deposits take approximately one to two business days to process (from time of receipt).
Does RMDTrader charge a deposit fee?
RMDTRADER does not charge any commission or fee as a result of your trading.
How do I withdraw funds from my account?
Withdrawals are processed Monday to Friday from 9am to 5pm, GMT +2 (South African Standard Time), with all others being acted on within 24 hours.
When will my withdrawal reflect on my account?
Withdrawals are paid from our bank accounts to yours within four hours after approval, usually from the same bank. Regular money transfers normally take approximately three to six business days for approval; however, please keep in mind that there are several factors which might affect the speed in which your account is credited/debited.
How do I change my account details?
To change your account details, please contact your Client Relationship Manager or a member of our support team.
How secure is my money?
Your funds are completely safe. Funds are kept in client-to-client segregated accounts, which get monitored and audited daily by a third party registered auditor. Therefore, your funds are separate and completely safe and secure. In addition, we also have fidelity and professional indemnity insurance to give our clients that extra peace of mind.

At RMDTRADER, we understand that the security of your funds is a primary concern. Rest assured that we consider the implementation and strict adherence to financial guidelines – both internal and external – a top priority, and concrete safeguards are built within the system to ensure an efficient trading experience.

Do I have to pay RMDTRADER for any commission &/or trading fees?
RMDTRADER does not charge any commission or fee as a result of your trading.

RMDTRADER is compensated for its services through the Bid/Ask spread.

Are there any trading restrictions that I need to be aware of before trading?
Please refer to Product specification list.
How do I open an account or register?
Opening a RMDTRADER account is easy. Simply click "Register" online and fill out the personal information page. Once your account has been successfully created, you will need to submit verification documents in order to complete the registration process. These can be faxed, scanned or emailed. As soon as your documents have been approved, you will be able to fund your account and begin trading.
Can I trade over the phone?
Only under certain conditions (e.g. client terminal malfunction) and only certain orders (close, editing of stop loss and take profit). A client is welcome to call the RMDTRADER support team.

Risk warning: Trading an intricate leveraged product such as Contracts for Differences (CFD’s) is highly speculative, carries a high level of risk and may result in the loss of all your invested capital. As a result, CFD’s may not be appropriate for all investors. You should be fully aware of and understand the specific characteristics and risks associated with the relevant products before trading in these products.

License Info: RMDTRADER is approved by the Financial Services Commission (FSC) Mauritius as a Global Business License holder under Section 72 of the Financial Services Act 2007 (Company number: 167074 C1 GBL) and as an Investment Dealer (Full Service Dealer, excluding Underwriting) under Section 29 of the Securities Act 2005 (Licence number: C118023752)

RMDTrade (Registration No. 2017/465134/07) is authorized and regulated by the Financial Sector Conduct Authority (FSCA) of South Africa (FSB license number 50259). RMDTrade is not a licensed Over the Counter Derivative Provider (ODP) provider but merely provides backoffice, technical and customer support for clients of RMDTRADER Mauritius. All client agreements are with RMDTRADER Mauritius.

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